Opening Shift Leader
We are looking for Opening Managers/Shift Leaders to join our Dunkin' team!Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experienceThey set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities:
Team Environment:
Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew membersOperational Excellence:
Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:
Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standardsRequirements:
Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferredCompetencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery processPassion for:
Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making:
Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence:
Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsCompany IntroductionDunkin' is America's favorite all-day, everyday stop for coffee and baked goodsDunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categoriesDunkin' has earned a No1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years runningThe company has more than 13,100 restaurants in 41 countries worldwideBased in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Incfamily of companies. Recommended Skills Decision Making Food Safety Friendliness Mathematics Operational Excellence Passionate Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Team Environment:
Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew membersOperational Excellence:
Create and maintain a guest first culture in the restaurant Resolve guest issues Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:
Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standardsRequirements:
Fluent in English Restaurant, retail, or supervisory experience Math and writing skills Basic computer skills At least 18 years of age (where applicable) High School diploma or equivalent, preferredCompetencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery processPassion for:
Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making:
Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence:
Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsCompany IntroductionDunkin' is America's favorite all-day, everyday stop for coffee and baked goodsDunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categoriesDunkin' has earned a No1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years runningThe company has more than 13,100 restaurants in 41 countries worldwideBased in Canton, Mass., Dunkin' is part of the Dunkin' Brands Group, Incfamily of companies. Recommended Skills Decision Making Food Safety Friendliness Mathematics Operational Excellence Passionate Apply to this job. Think you're the perfect candidate? Apply on company site $(document).ready( function() $(#ads-desktop-placeholder).html(
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n Estimated Salary: $20 to $28 per hour based on qualifications.
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